Refund policy

Return & Refund Policy

Thank you for shopping with BAKED! We’re all about quality and customer satisfaction. If you're not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns on non-used, non-custom, non-perishable items within 30 days of delivery. To be eligible for a return:

Your item must be unused and in the same condition that you received it
It must be in the original packaging
Proof of purchase is required

Items not eligible for return include:

Limited edition drops
Artist collaborations (unless defective or damaged)
Gift cards
Sale items

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 3–5 business days.
If rejected (due to item not meeting return conditions), we’ll contact you with options.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@certifiedbaked.com with your order number and photos of the issue.

Shipping Your Return

To return your product, please email us first at info@certifiedbaked.com for the return address and further instructions.

Return shipping costs: Customers are responsible for return shipping costs for non-defective returns.